Some questions answered.
If you don’t find the answer you are looking for please call us on 01270 625 675
How do i measure my picture? Full Guide here
Framing a picture with a Frame & Mount
In short – Measure what you wish to see ie. The mount and frame will expand around the size you tell us. We do allow 2.5mm overlap per side so your picture doesn’t fall through the hole in the mount.
Measuring for Frame only (Without a Picture Mount)
In Short – Measure the size of the whole picture including any white borders. We will make your frame a tiny bit bigger so the picture or photo will slot in perfectly.
Measuring for a Replacement Frame
In short – Measure the external size of your mount
Do you use Real Glass?
We only use a premium acrylic crystal clear glazing. It is UK made and is 20% clearer than glass and indistinguishable.
We also use it as it is lighter and will not smash during delivery which is a lot safer for our staff and yourselves. Great if you have children around the house
What’s our Returns policy?
All our frames are custom made to order and thus fall under the custom made products act.
We cannot re sell the frames and thus will only offer a refund if we have made a mistake.
That said in the decade we have been making frames for online customers we have never not been able to find a solution that means you can enjoy your frames. This may mean cutting you a new picture mounts etc.
What frame discounts do we offer?
We take a more flexible approach to discounts
You can buy any size combination of frames and still qualify for volume discounts
Buy 2 to 7 frames in any size or specification and receive 10% discount
Buy 8 to 15 frames in any size or specification and receive 15% discount
Buy 16 to 25 frames in any size or specification and receive 20% discount
Buy 26 to 35 frames in any size or specification and receive 25% discount
Buy 36 to 50 frames in any size or specification and receive 30% discount
Delivery times and costs.
You can see full delivery and production timesFull Guide here
But in brief
• Standard delivery 2/3 days from the point of manufacture and is charged at £4.99. Urgent order options will be available at checkout.
• Express delivery is charged at £6.99 24 hrs from the point of manufacture.
• Highlands and Islands are charged at £12.99
Please note delivery times are from the point of goods manufacture and dispatch, not order.
How long will it take to receive my picture
Manufacture times vary throughout the year depending on the volume of orders we receive
Generally, it will take 5 to 7 days,
Should you need it quicker you can add an Urgent order option when you add a frame to your cart. We will then put your order into the next days production. This option takes 1 to 3 days for it to be delivered.
You can see our current production times here
Will my frames be made from real wood?
They most certainly are, we only use real wood to make your frames. We don’t sell mdf or plastic frames.
Do you provide hanging fixtures?
Yes, we send you Brass premium hanging fixture and picture cord as standard. You can also buy additional items such as heavy-duty hangers, Hooks, Brown tape etc when you get to the cart page.
How do i hang my frames?
You can see a brief video here that will explain everything.
Which delivery company do you use
We use DHL as our main courier.
Do i have to wait in all day to sign for my frames?
No More waiting in all day
Please note our couriers who offer a 1 hour delivery time slot (dhl) will only deliver frames that result in packed box being less than 1000mm. As a guide if your frame results in a size over 900mm x 800mm then we will have to deliver using either parcel force or Yodel. These couriers do not offer the one hour time slot. If this is likely to be a problem please call us on 01270 625 675. There may be a additional charge of £16 for the Timed delivery on these sizes only.
Should you wish to find out the progress of your order please call customer services. Should the manufacture of your frames be delayed due to stock holdings then we will contact you. If you need your frame urgently please call us we will make every effort to expedite your order.
We also give you a number of delivery options (Delivery times are from the point of frame manufacture not order), each is priced individually.
Can i get my frame urgently?
Yes you certainly can!
Just place your order and give us a call on 01270 626 675 and we will put it into the next days production where moulding stocks allow.
