Delivery
Manufacture Times
We are currently running at a 7 working day production time as all frames are custom-made to your specification.
However urgent orders are available at checkout at £7.99
No More waiting in all day Making delivery simple
Please note our couriers will offer a 1 hour delivery time slot (DHL)
Our couriers will email or text you with a confirmation of the delivery date and on the morning of delivery, they will inform you of the hour in which they will deliver.
You can’t change the hour, but you will be able to change the day or select leave with a neighbour.
Delivery Conditions
Our main couriers will only deliver frames in that result in the packed box being less than 1000mm. As a guide, if your frame results in size over 900mm x 800mm then we will have to deliver using either parcel force or Yodel.
These couriers do not offer the one-hour time slot. If this is likely to be a problem please email us at [email protected]. There may be an additional charge of £16 for the Timed delivery on these sizes only.
Tracking the progress of your order
Should you wish to find out the progress of your order please call customer services. Should the manufacture of your frames be delayed due to stock holdings then we will contact you. If you need your frame urgently please call us we will make every effort to expedite your order.
We also give you a number of delivery options (Delivery times are from the point of frame manufacture, not order), each is priced individually.
Available delivery options
- Standard delivery 2/3 days from manufacture is charged at £4.99 other options will be available when you checkout.
- Express delivery is charged at £5.99 24 hrs
- Highlands and Islands are charged at £12.99
Please note delivery times are from the point of goods manufacture and dispatch not order
